US Shipping Rates

 

Free Shipping is available to US orders $19+

$19 > below is Flat rate $5.95 Shipping

 

Free Shipping is available to Worldwide orders $35+

$35 > below is Flat rate $5.95 Shipping

 

Our average shipping US delivery time is 2-4 weeks. Worldwide shipping can take 2-8 weeks.

We carry many unique one of a kind products that cannot be found locally. And because all are products are imported from the globe. We kindly ask our customers to allow up to 30 days for delivery.

Your delivery tracking would be sent to your email. To see the transit of your delivery, Please copy and paste the tracking to:

www.17track.net./en/track 

Free shipping does not apply to Just pay shipping offers.

 

How can I track my order?

 

When your order is shipped, a tracking number will appear. You may see where your delivery is in transit by copy and pasting your tracking to:

www.17track.net./en/track

There are also a few ways you find your tracking:


Login to get Tracking

You can track your order once you login to our website under your orders.

It may take 48 to 72 hours for the tracking information to be updated from the shipping company. In some rare cases 5 days.


Receive Email Tracking

You will receive a confirmation email from us. Your tracking number will automatically be emailed to you once processed. This can take up to 72 hours.

If you have not received an email. Please check your junk mail an email from Nuroco. If our email is being send to your junk mail please add us to your address book or press “Not junk” to receive further notifications on your order.

Once updated, the shipping Confirmation notification email has a link to the Order Status page from where you can see the tracking number.

When you click on the button to "View your order", you will be taken to your Order Status page


You can see the tracking number there. Please click on the tracking number to open the tracking URL


Customer Service

If you need help with you tracking please feel free to send us and email at:

hello@nuroco.com  with your order confirmation number send to your email. We will be happy to help you find it. Please give us 48 hours to complete your request. 

 

Why does my package not contain all my products?

 

Some of our orders ship separately depending on the storage and warehouse. Therefore you may receive different tracking numbers for different products on the same order.

 

Why am I receiving multiple packets from the same order?

 

We have different warehouses that are responsible for different orders.  All products are imported from the factory warehouses directly.  Therefore certain products are shipped to you separately. 

 

Do you have expedited or overnight shipping?

 

To provide low costs and free shipping to our customers we currently only offer epacket shipping from overseas. The average delivery time frame is 2 weeks. Up to 30 days 

 

What are the shipping restrictions?


P.O. Boxes and Military APO/FPO/DPO addresses cannot receive shipping. We recommend you to select a standard shipping address as your preferred shipping method.

Can I ship to an address other than my home?

Yes you can ship a product to other than your home address. Please make sure you choose your own home for Billing and the put the address you would like the product to ship to under shipping.

 

 

What are the shipping fees for returning an order?

 

That would depend on the size of your product and what your post office charges. We recommend you purchase tracking for your return item.  Customers are responsible for return shipping.

 

Do I have to sign for my package?

 

We do not require signatures to receive your order. However in some cases at their discretion a postal officer may decide to ask for a signature.  It is recommend that you choose a secure shipping address to receive your delivery.

 

 

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